Digitalisation – Preparing SMEs for the Future

Blue Hall, Level 4, Parliamentary Assembly Building

SMEs today face a number of fundamental challenges to their growth and competitiveness, particularly as they seek to modernise their capabilities. With greater global connectivity and heightened consumer scrutiny, digitalisation of businesses is no longer an option but a necessity. In the Western Balkans and across the globe, SMEs are exploring how to integrate digital technology into their business models in order to open new markets, improve market intelligence and deliver higher value to customers.

From Industry 4.0 to e-commerce for SMEs, this panel will navigate the various facets of digitalisation and what digital transformation means for small businesses, evaluating the intersection of digitalisation with succession planning, financial literacy as well as other key sources relevant for future SME growth.

Georgina Baker

Regional Vice President, International Finance Corporation

Georgina Baker is IFC’s Vice President for Latin America and the Caribbean, and Europe and Central Asia. She is responsible for a committed portfolio of nearly US$30 billion comprising projects aimed at promoting private sector led development.
With deep expertise in capital markets, Ms. Baker spearheaded the launch of several cutting-edge initiatives at IFC, including the Managed Co-lending Portfolio Program, which mobilizes funding from investors alongside IFC. She also held dual responsibilities as Director of Syndications and Deputy Treasurer, based in London, where she headed Treasury Operations for Europe, the Middle East, and North Africa.
Before joining IFC, Ms. Baker worked in the UK and Indonesia as a mechanical engineer. She holds an MBA from the London Business School.

Ben Hall

Europe editor, Financial Times Ltd.

Dusko Radovic

Owner and CEO, Transfera doo

Duško Radović is the owner and CEO of Transfera LLC, a Serbian transport and logistics company established in 2013 in Belgrade. It provides services for international and domestic transport by road, air and sea, customs clearance and the storage of goods. Under his strong leadership, Transfera has become one of the key market players and serves as an example of a modern, fast growing company.
He is also a founder of Transfera Academy which aims to build employees’ knowledge and skills in the areas of transport, customs representation, marketing and sales.
Duško has more than 28 years of experience in transport and logistics in management positions. He received Ernst & Young’s prestigious business award, ‘Fast-growing Entrepreneur of the Year’ in 2016.

Qais Sabri

Director, EON Aligner

Qais Sabri is Director at Eon Dental NV, a manufacturer of custom-made dental appliances and a treatment platform, which uses the latest CAD/CAM and 3D printing technology as part of its manufacturing workflow. Eon is currently the leading provider of aligners in the MENA region and aims to change how dental care is administered and marketed.
He is also Co-Founder of QS Medical, a medical devices sales and consultancy company that acts a one-stop-shop for emerging manufactures of proprietary technologies. He began his career with Wells Fargo Wholesale Banking Division as a Relationships Manager.
He received a Bachelor of Science in Business in Entrepreneurial Management, Finance and Accounting from University of Minnesota- Carlson School of Management.

Alexios Seibt

Principal, Arthur D. Little Austria GmbH

Alexios Seibt is a Principal at Arthur D. Little (ADL) in Vienna with over 7 years of experience in management consulting working on converging industries, incl. automotive, mobility and telecommunications. Projects range from top-level to functional strategies for sales, after-sales and IT, and concepts for the cutting-edge technologies. He is responsible for expanding the Public Service Practice in Vienna and for key mobility initiatives for private and public players. Prior to ADL, he was a head of finance for a luxury vehicle dealership.
Alexios holds a degree in international business administration from Vienna University of Economics and Business, a Masters in International Management from CEMS and a Masters in International Studies from the Diplomatic Academy Vienna.

Tatjana Zabasu Mikuž

Managing Partner, South Central Ventures

Tatjana Zabasu Mikuž is a Managing Partner at South Central Ventures, the most active venture capital (VC) fund in southeastern Europe, where she is primarily in charge of M-A-K (Macedonia - Albania - Kosovo) investments and funds’operations.

For over a decade Tatjana has been an active VC investor, responsible for over ten investments into fast growing tech companies from the region. She was a cofounder of the first VC fund started in Slovenia in 2007, which had a pioneering role in the Western Balkans. Prior to becoming a VC investor, Tatjana was a Corporate Finance Advisor at Deloitte.

She currently serves on boards of InPlayer (video focused monetization platform), Cognism (AI supported lead and revenue generation), CustomSell (marketing automation) and Efos (agritech).